Refund Policy

MacoDev Farms Limited

Effective Date: 02/05/2025

At MacoDev Farms Limited, we are committed to providing high-quality poultry products and agricultural services to our customers. Because many of our products are perishable agricultural goods, this Refund Policy outlines the conditions under which refunds, replacements, or cancellations may be granted.

By purchasing products or services from MacoDev Farms Limited, you agree to the terms outlined in this Refund Policy.

1. General Policy

Due to the perishable nature of agricultural products, all sales are generally final once delivery has been completed. However, MacoDev Farms Limited will consider refund or replacement requests under certain circumstances such as:

• Incorrect order delivered
• Damaged products during delivery
• Products that do not meet agreed specifications
• Verified quality issues upon delivery

All refund or replacement requests must follow the procedures outlined in this policy.

2. Eligibility for Refund or Replacement

Customers may qualify for a refund or replacement if:

• The wrong product or quantity was delivered
• The product was significantly damaged during transportation
• The product was proven to be defective or not in good condition at the time of delivery
• The issue is reported within the approved reporting timeframe

Refunds or replacements will be evaluated on a case-by-case basis.

3. Reporting a Problem

If you experience an issue with your order, please notify us within 24 hours of delivery or collection.

When submitting a complaint, please provide:

• Full name
• Order details or receipt
• Description of the issue
• Clear photos or evidence (if applicable)

All reports should be sent to our customer support through:

📧 Email: help@macodevfarms.com

📞 Phone: +(234) 916 190 0747

Failure to report the issue within the stated timeframe may result in the request being declined.

4. Refund Processing

Once a refund request has been reviewed and approved:

• Refunds will be processed using the original payment method where possible.
• Processing time may take 5–10 business days depending on the payment method or financial institution.

In some cases, MacoDev Farms Limited may offer product replacement or store credit instead of a monetary refund.

5. Non-Refundable Items

Certain products or services may not qualify for refunds, including:

• Products damaged due to improper handling after delivery
• Orders where the customer provided incorrect delivery information
• Orders that were successfully delivered and accepted without complaint
• Customized agricultural services or special farm orders
• Perishable goods reported after the allowed reporting window

6. Order Cancellation

Customers may request cancellation of an order before processing or delivery begins.

If cancellation is approved:

• A full refund may be issued if the order has not yet been processed.
• If processing or preparation has already begun, a partial refund may apply.

Cancellation requests should be submitted as soon as possible after placing the order.

7. Delivery Issues

MacoDev Farms Limited is not responsible for refund requests arising from:

• Incorrect delivery information provided by the customer
• Customer absence at the delivery location
• Delays caused by external factors beyond our control (weather, road conditions, etc.)

However, we will work with customers to resolve issues fairly whenever possible.

8. Policy Updates

MacoDev Farms Limited reserves the right to update or modify this Refund Policy at any time to reflect operational changes or legal requirements.

Updated versions of this policy will be published on our website with the revised effective date.

9. Contact Us

If you have any questions about this Refund Policy or wish to request a refund or replacement, please contact us.

MacoDev Farms Limited

📍 Address: Awka. Anambra Nigeria.

📞 Phone: +(234) 916 190 0747

📧 Email: help@macodevfarms.com

🌐 Website: https://macodevfarms.com

MacoDev Farms Limited values transparency, fairness, and customer satisfaction while maintaining responsible handling of agricultural products.